Get back to the tool without turning support into another project.

First check whether the product opens normally. Protect any saved work, identify what went wrong, and ask for more help only if you need it.

Choose the closest issue Check common questions

Protect first. Change one thing at a time.

Protect local data first One issue at a time No diagnosis details required Clear escalation path

02 · Identify one issue

Choose the closest problem

Six support doors. Start with one.

Choose the issue that matches what happened. You will not need to work through one long checklist that mixes opening the app, saved data, product files, and backups.

Opening the app or protected access

Open the standalone HTML app in a current browser. For protected PWA access, use the access link and license key provided with the order. Product-specific first-use steps stay in the included START HERE guide. If access fails, contact Product Support without sending the full key.

Already purchased? Open My Apps & Setup

Product files

Keep the files from each purchased package together in a folder you control. Single tools, four-tool bundles, and the Complete Suite contain different numbers of apps and PDFs, so follow that package's START HERE guide and the exact included-file list on its product page.

Saved data

Saved work stays in the browser and profile where you used the app. A different device, profile, or copy of the file may have separate data.

Backup / restore

Where supported, export JSON before clearing storage, changing devices or resetting a browser profile. Restore follows that product's documented flow.

Choosing the right product

Use Find My Tool when the product name is not clear. For an order, receipt, delivery, or refund question, keep the order number from your receipt.

Before asking for help

Keep the product name, device/browser, and one short description of what happened. Include the order number only when the issue concerns an order. Never email private notes or a full license key.

03 · Protect the privacy boundary

Privacy boundary

Your saved notes are not a support ticket.

Support should solve access and product-use problems without asking for diagnosis details, medication information, private journal content, or unnecessary personal data.

No private notes by default No diagnosis history required Only the minimum order facts

04 · Escalate only when needed

Support contact

Two clear email routes, so the request is easy to identify.

Product and access questions go to [email protected]. Order, receipt, delivery, duplicate charge, and refund questions go to [email protected]. Never email private notes or a full license key.

Product, access, or app use

Include the product name, device and browser, and one short description of what happened.

Email Product Support

Order, receipt, delivery, duplicate charge, or refund

Email from the address used at checkout and include the order number from the receipt.

Email Order Support

Read the Buyer FAQ

Share only the facts the issue needs.